Skip to main content

Support and Routing Manager

Do you have a keen interest in telecommunications and are eager to embrace a challenging position within a vibrant organization? We are looking for a committed Support and Routing Manager to become part of the OK TELECOM LIMITED team at our headquarters in Marsa, Malta, or remotely.

    Experience

    Telecommunications, Support, SMS

    Salary

    Competitive, based on candidate's experience.

    Job Responsibilities

    • Handling tickets on the ticketing platform.
    • Escalating tickets from Clients to Suppliers.
    • Escalating platform-related issues to the OKROUTE licensed platform provider.
    • Monitoring and analyzing traffic.
    • Monitoring server and platform health.
    • Assisting in routing and price updates requested by Account Managers and Clients.
    • Creating weekly and monthly reports.
    • Assisting in signing new trade and connection agreements.
    • Attending conferences locally and overseas.
    • Addressing other requirements from the CEO or Manager.