Two-factor authentication (2FA) – SMS
Two-factor authentication Two-factor authentication also known as 2FA or 2-Step Verification is an authentication method that requires two components, such as a pin/password + a token. This is a security…
Most companies get the two mixed up, let’s simplify them, Customer service is about being reactive and customer experience is being pro-active. While both of them are undoubtedly related they are far from the same thing. Customer service is…